FAQ

Where do you deliver?

To addresses in the Kingdom of Saudi Arabia only. We do not ship to other countries at the moment.

How much is delivery, and how long does it take?

Most orders arrive within 7–15 business days. Our pieces are shipped directly from partner workshops, brands and warehouses, and some ship internationally.

• Ready-made pieces: 7–15 business days from your order. Pieces that ship from within Saudi Arabia often arrive sooner.
• Made-to-order, print-on-demand and personalised pieces: made after you order, which adds 2–5 business days.

Delivery costs, if any, are shown at checkout before you pay. Orders under SAR 1,000 are normally exempt from customs duty. Saudi import VAT (15%) applies to items shipped from abroad and may be collected by the courier on delivery, with a VAT receipt. An order with items from different partners can arrive in more than one parcel, each with its own tracking. Delivery times are estimates. Full details are in our shipping policy.

What does made to order mean?

The piece is made or printed for you only after you order, in the size and colour you choose, and shipped to you directly by our partner workshop. A personalised piece also carries your own name, text or image.

How do I pay?

With the payment methods shown at checkout. The methods available can depend on the order amount. Prices are in Saudi riyals (SAR).

Can I return an item?

Most pieces can be returned within 14 days of delivery if unused, in their original condition and packaging. Standard made-to-order and print-on-demand designs can be returned within 7 days of delivery on the same conditions.

Personalised pieces, opened beauty, skincare, fragrance and personal-care items, and digital products (where offered) once downloaded cannot be returned for a change of mind unless faulty. Please email us before sending anything back: we give you the return address, which may be a partner warehouse. For a change-of-mind return, the return shipping is paid by the customer. Full details are in our refund policy.

Something arrived damaged, faulty or wrong.

Email info@boscona.com within 7 days of delivery with your order number and a photo. We arrange a replacement or a full refund and cover the cost.

Can I cancel an order?

Yes, for a full refund, at any time before dispatch. A made-to-order or personalised piece can be cancelled only before it goes into production, so email us with your order number as soon as you can.

When will I get my refund?

Within 5 business days of approval, and never later than 14 days, to your original payment method. Approval happens once a return has been received and checked, or once a cancellation or fault is confirmed. Card refunds can take a few more days to show, depending on your bank. Refunds for buy-now-pay-later orders go back through the provider.

How do I reach you?

Email info@boscona.com, Sunday to Thursday 9:00–18:00 (Riyadh time). We reply within one business day, in Arabic or English.